Before you Dispute
Saw a charge you don't recognize? It is almost certainly us. Purchases from this store appear on your card or bank statement as: [Romelo Gear]. If that descriptor does not look familiar, it is because it reflects our billing entity,
Sunset Galaxy LLC, rather than the store name Romelo Gear. Please contact us before opening a dispute or charge back with your bank. We resolve almost every issue - including refunds, cancellations, wrong or damaged items, and unrecognized
charges - faster than the dispute process can, and usually within one business day.